Filing a claim is easy with AKC Pet Insurance!
Filing a Pet Insurance Claim FAQs
Got questions? Review frequently asked questions below or reach out to our world-class Customer Care Team.
What Is AKC Pet Insurance's Reimbursement Process?
Eligible expenses will be reimbursed back to you after your claim has been approved.
What Is Eligible for Coverage?
Eligibility is based on your policy, your veterinarian's recommendations, and supporting medical records. Payments are assessed based on reasonable and customary charges in your area for eligible testing /treatment provided. In addition, your plan's deductible will be applied if it has not been met.
How Long Does the Claims Process Take?
Policyholders will receive acknowledgement of claim receipt immediately after submitting in the portal or by email, or within 1 business day of receipt for faxed and mailed claims. We will assign claims to an agent within 2 business days of receipt. Claims submitted with all documentation and requiring no further review will typically be finalized and payment initiated within 1 business day of claim assignment. Determination and payment of claims with documentation and requiring further review will typically be initiated within 2 business days of receipt of information. Claims requiring additional vet records can take up to 30 days, which includes receipt of records from the vet. Times may vary depending on the claim. Please check your portal for updates on claim status and contact the Customer Care Team with any questions.