Pet insurance may seem complicated, so we know you have questions. Whether you’re a current AKC Pet Insurance customer or not, our Customer Care Team is here to make sure you have all the answers you need so you can take the best care of your pets.
Here are some of the most frequently asked Customer Care questions (and their answers):
Does My Pet Need to Be AKC Registered to Enroll?
Absolutely not. AKC Pet Insurance (underwritten by Independence American Insurance Company) is available to dogs and cats regardless of breed or registration status.
However, if your dog is registered with the AKC, you’re eligible for an initial 30 days of pet insurance coverage, which provides diagnostics and treatments of accidents and illnesses*.
*Not yet available in all states. Waiting periods for Intervertebral Disc Disease (IVDD), Pre-Existing Conditions, and Cruciate Ligament still apply. CA and WA residents not eligible for this program. For complete details, refer to www.akcpetinsurance.com/sample-policies.
Who Is Eligible for AKC Pet Insurance?
Dogs and cats of any age are eligible in most states. However, California, Florida, Washington, and New York have a minimum age requirement of 8 weeks or older.
Will My Policy Be Cancelled Once My Pet Hits a Certain Age?
No. We believe that pets of any age deserve quality care, so we maintain your coverage for the life of your pet. The plan is set to automatically renew (don’t worry, you’ll get a renewal notice 30-60 days prior to the renewal), and this will continue regardless of your pet’s age.
What If My Pet Has a Pre-Existing Condition? Are They Still Eligible?
AKC Pet Insurance offers the industry’s best pre-existing condition coverage** for curable and incurable conditions after 365 days of continuous coverage.
**Not available in all states.
What If I Already Have a Veterinarian?
You can take your covered pet to any licensed veterinarian in the United States or Canada. The process is simple:
- Visit any licensed vet, specialist, or emergency clinic and pay your bill.
- File your claim with AKC Pet Insurance via mail, email, fax, or app.
- Our team will repay all eligible expenses via mailed check or direct deposit to your bank account.
What Coverage Is Offered by AKC Pet Insurance?
Coverage is based on the plan you select, and we have multiple offerings and add-ons, so you can customize the coverage your pet needs that best suits your budget.
I Have More Than One Pet. Are There Discounts for Multiple Pets?
If you insure two or more pets under the same AKC Pet Insurance policy, you will receive a 5% discount on your total monthly or annual premium***.
***Not available in all states (including FL, WA, and TN).
How Is My Plan Billed?
For your convenience, monthly or annual payment options are available, and are set up via automatic charges to your credit or debit card. Billing will display as “PetPartners, Inc.” on your checking or credit card statements.
Who Is PetPartners?
PetPartners is the administrator for AKC Pet Insurance. Plans are underwritten by Independence American Insurance Company.
I’ve Signed Up… Now What?
You will receive a confirmation email from AKC Pet Insurance once your registration is complete and your policy has gone into effect. This email will include all the information you need including your policy number and effective date.
What If I Have More Questions? Who Can I Ask?
If you have pet care questions related to a currently covered pet, your policy includes 24/7 veterinary support via phone or chat. This is a great resource for any issues that arise outside of normal veterinary office hours.
You can learn more about our features and plan options on our website. Or contact our Customer Care Team directly. They’re always happy to answer any policy questions.
Phone: 1-866-725-2747
Email: help@akcpetinsurance.com
Please don’t hesitate to reach out to us at any point with questions about enrollment, coverage, claims, and more. We love pets as much as you do and look forward to helping you get the coverage you need for your cats and dogs.
Take some of the stress out of pet ownership with Accident & Illness Coverage from AKC Pet Insurance (underwritten by Independence American Insurance Company). Our pet insurance plans are designed to be there when you need them, allowing you to focus more on the health of your pet and less on costly veterinary bills. Click here for a quote today!
